General Shopping Guide

STEP 1: Add items to your shopping cart

* Add Items to your shopping cart by clicking [カートに入れる] ("Add to cart").
    1- Items with a red [返品不可] label cannot be returned.
    2- For clothing items you will have to specify a size.
    3- Items with the pink [Fish Tank 会員限定] ("Limited to Fish Tank members") label are only available to Fish Tank members. If you try to add them to your cart you will be prompted to either log in or join Fish Tank.

See screen caps for more information:
T-shirt
Size availability chart
Fish Tankers only item

STEP 2: The shopping cart

* You're now inside the shopping cart.
    1- You can delete items from your cart using the [削除] ("Delete") button. Or you can use the +/- buttons to adjust the quantity.
    2- If you want to continue shopping, click the [お買物を続ける] ("Continue shopping") button. It will take you back to the last page you viewed. While you're shopping the contents of your cart will appear on the left hand side of the screen.
    3- If you are ready to check out, click the [ご購入手続きへ] ("Proceed to purchase") button.

See screen caps for more information:
Contents of cart visible while shopping
Shopping cart

STEP 3: Proceed to purchase

* If you ARE NOT a Fish Tank member, click the [購入する] ("Purchase") button, as shown on the screen cap below.
    1- On the next page you will have to enter your personal information, including the shipping address.
    2- For Fish Tank members, this is the last chance to log in before proceeding with the order.

See screen cap for more information: Click on "Purchase"

STEP 4: Shipping address and personal information

* You have to fill out the following form, as shown on the screen cap.
    1- If you want the order sent to a different address than yours, you can enter that address at the bottom of the form.
    2- The form asks for your name in katakana but I found that simply typing your name twice should work. If it doesn't, try entering [カナ] ("kana") in the katakana field.
    3- If you want to look up your name in katakana, try the following sites: Google Language Tools or http://www.alc.co.jp. To use Alc, follow these screen caps: Space Alc step 1 then Space Alc step 2.
    4- If you are ready, click on [次へ] ("Next") to proceed to the next page.

See screen cap for more information: How to fill out the form

STEP 5: Payment method

* On this page you have to choose your form of payment.
    1- You will only be asked for your credit card number on the final confirmation page. You do not have to enter it now.
    2- The window at the bottom of the page is for any comments or questions you might have pertaining to your order.
    3- If you are ready, click on [次へ] ("Next") to proceed to the order overview page.

See screen cap for more information: Choose the form of payment

STEP 6: The order overview

* On this page you can review your order to make sure that all the details are correct.
    1- At this time the shipping charge will be added. Your grand total will be displayed.
    2- To proceed to the final confirmation page, click on [次へ] ("Next").

See screen cap for more information: Order overview

STEP 7: Final confirmation

* At this time you will be asked to provide your credit card details.

IMPORTANT NOTE: If after inputting your credit card details you find yourself returned to the payment information page instead of proceeding with the order, it means that your credit card has been declined. This can happen in particular if you are using a new card, one that you've never used to make an overseas purchase. You should not have this problem with cards that have been used for an overseas purchase before.

    1- The order will be finalized once you click the [注文する] ("Order") button.
    2- You will receive a confirmation email with your order details.
    3- If you need to make changes to you order after it's been finalized, get in touch with the store staff through the [Contact] form.

See screen cap for more information: General contact form

I didn't go through with the purchase so unfortunately I don't have a screen cap of the final page. Hopefully I'll be able to add one in the near future!